Business Catering Questions
Where is the Catering Menu?
How do I place my Moreno’s Business Catering order?
Log into morenoscatering.com and you can place an order from anything listed under Order Online.
Is there a limit to the size of a Business Catering order?
You can rely on morenoscatering.com for orders anywhere from 1 person to 500.
Can I get a delivery?
Moreno’s delivers on orders of over $50 to our delivery area. Delivery fees are based on weekday or weekend delivery. Our delivery fees are:
Vehicle $15.00 (Monday-Friday)
Courier $25.00 (Weekends)
How do I get a receipt/invoice?
E-mail confirmation- sent to you when you place your order
Invoice e-mail-sent by the end of day we fill the order
PLACING MY ORDER
How much lead time do I need to place my order?
We recommend placing your order at least 24 hours in advance for pickup or delivery. For larger orders over $150 we would prefer 48 hours notice, but we understand that you may need a last minute delivery that meets your needs. Please call the store directly at 604-534-4500 for rush order preparation
Can I order on-line?
For sure!!! morenoscatering.com is designed to give our customers a fast, reliable ordering method. You can rely on Moreno’s whether your order is for 1, or up to 500.
Can I call my order in?
Please call us at 604-534-4500 and a Moreno’s representative will be happy to assist.
What payment options can I use for on-line orders?
We accept Visa, Master Card, or debit. While we do not accept cheques or cash for on-line orders, we do accept cash at our store cash register. We also accept gift cards and approved corporate accounts.
When do I need to place an on-line order?
Lead times for orders vary based on size of order & whether they are for pick-up or delivery. Our fastest pick-up time is 20 minutes & our fastest delivery windows are 30-60 minutes. The best way to ensure your desired pick-up or delivery, is to order at least 24 hours ahead.
How specific can I be in requesting a delivery time?
We offer 30 minute delivery range windows. For example, if you would like your order by 12:00, you can select the 11:30-12:00 window.
How do I get my order earlier?
Ordering at least 24 hours ahead will generally guarantee you the selection of the time slot you want. The website offers the first available time based on order size & choice of delivery or pick-up. If a delivery time does not show up, service is no longer available for that time.
How do I change or cancel my order?
To change or cancel an order please call 604-534-4500. The ability to change and/or cancel orders is determined by the amount of notice, order size, and pick-up/delivery method. Same day cancellations cannot be guaranteed. If cancellation is available, we offer customers the option of:
50% charge for total cancellation
25% charge for re-schedule
How do I add a tip?
You can add a tip from the checkout screen or add a tip later.
Can I call Moreno’s directly?
Yes you can, although morenoscatering.com is quick and easy to use.